ParentAI Privacy Policy

In short

Data we process

• An anonymous user/device identifier. Unless you create an account, no email or social account is requested.
• An optional account (currently iOS only, with Sign in with Apple): the email address Apple passes on — or, if you chose “Hide My Email” with Apple, the relay address Apple creates — and an identifier for your Apple account are stored in Firebase Authentication; your name is not requested. When you create an account, your child profiles (including name and birth month and year, if you gave them), the answers you gave about yourself (your goals, how you were feeling, your preferred tone), your conversations (messages included), your saved stories and games, your Small Steps plans and what the coach remembers sync to it and are kept in Firebase in an area only your account can access. Unless you create an account, this data stays on your device only.
• Child profile: age, interests, challenge areas and preferred tone.
• The child’s first name and birth month and year — both optional. If you give a name, generated answers address your child by it; if you give a birth month and year, the age group keeps itself up to date over time (the day of birth is not asked for or stored). You may leave both blank, and you can change or clear them at any time from the child profile screen in the app.
• Your chat messages and the content generated in the app.
• What the coach remembers (the child’s file): short notes drawn from conversations about your child (details in the “What the coach remembers” section below).
• Your Small Steps plans: the plan’s title and its 1–3 steps (including any you edit), which child and which conversation it relates to, the check-in time and your reminder preference, your check-in answers (whether you tried it, how it went, your child’s reaction, all chosen from set options) and, if you choose to write one, a note of up to 280 characters. A random device label the app creates itself is stored with the plan, so the reminder is set on the phone where you made it. By default this data stays on your device only. If you have created an account, your plans sync to it with the rest of your data and are kept in Firebase in an area only your account can access; our security rules do not let any other user, or a session without an account (anonymous), access it. In the Android app, plans are currently kept on the device only.
• Story topics you type with “Your own topic” on Discover. We store these on our server together with your user identity in the app and review them in aggregate to learn which topics the app is missing. Topics many parents ask for may be added for everyone as new, general topics with no personal details; the text you wrote is never shown to anyone. Topic text is not sent to analytics services, is deleted automatically after one year, and is deleted at once if you delete your account.
• Usage analytics and crash reports (for diagnostics, not linked to your identity). A child’s name and birth month and year are never included in analytics; only whether those fields were filled in is measured. Small Steps plan titles, steps and notes are never included in analytics either; we measure only options and counts, such as the number of steps, the check-in delay you picked, the type of answer (better / about the same / harder / not tried) and whether a note was written (never what it says).
• Subscription status (payment details never reach us; they are handled by the store).
• Service records kept on our server under your anonymous identifier, even without an account: daily usage counters (together with an irreversible hash of a device identifier, deleted automatically after two days), subscription and invite status, and a cache of the day's tip. If you report a reply, share a story or game, or send feedback, that content is stored as well. Your conversations, child profiles and saved content are not stored on the server unless you create an account.

What the coach remembers (the child’s file)

• What is kept: A limited number of short notes per child; each note is at most 140 characters, written in the third person and describes a single fact (e.g. “A sibling was born in September.”, “Goes to nursery.”). The types are: lasting context, a recent event, an approach that worked, an approach that did not work and the last topic discussed. Each note is stored with the language it is written in, its dates, which child and which conversation it relates to (the note stays if you delete the conversation), whether you edited it yourself and, on a “last topic” note, a short question that may be asked when a chat opens. Notes are drawn from your conversations; when you pick a ready-made topic, a “last topic” note is written without involving the AI; and you can add notes yourself.
• What is never kept: The coach is instructed not to write the following into a note, and a narrow automatic filter on our server tries to catch what slips through: health information (diagnoses, illnesses, symptoms, medication, supplements, therapy, developmental diagnoses), mental health information, abuse, neglect and violence, legal proceedings (such as custody or divorce cases), information about sexual life, religion, ethnic origin, political opinion and immigration status, your own health, job and finances, names of teachers, friends and relatives, the name of a school or nursery, addresses, phone numbers and email addresses. Your child’s name is never written into a note either. Character labels about your child or about you (“stubborn”, “a bad mother”) are not written; only behaviour and context are described. No note is made from a conversation that shows signs of an emergency. These safeguards are not perfect: if a note you do not want is saved, you can delete it. For notes you add yourself these rules do not stop you; we recommend not writing sensitive information.
• Where it is kept: Notes are kept on your device. If you have created a permanent account (currently Sign in with Apple on iOS), notes sync to it with the rest of your data and are kept in Firebase in an area only your account can access. If you have not created an account, notes are not stored on our servers. Notes may be included in your device backup (iCloud or Android backup); a backup is stored under Apple’s or Google’s rules. The Android app has no account or sync yet; notes stay on the device only.
• What goes to the AI: To draw notes, when you leave a conversation or the app moves to the background, the part of that conversation not yet reviewed (at most 20 messages), the same child’s existing notes, and the child’s age group and age in months are sent to OpenAI through our secure server. The same conversation text is also processed to check for signs of an emergency. This request does not include your profile text, your child’s name or birth month and year (apart from anything you wrote in the chat yourself). In addition, in a conversation about a child, up to 12 of that child’s notes (text, type and how long ago it was written) are sent so the coach can use them in its answer; another child’s notes are never sent. This data is not stored on our server and is not written to logs; we ask OpenAI not to keep the answers on its side.
• Analytics: Note text and greeting questions are never included in analytics; only options and counts, such as a note’s type, can be measured.
• Viewing, correcting and deleting: In the app, under Profile › My children › your child › What the coach remembers, you can see all notes, edit them and delete them one by one; you can report a note you find inappropriate (the note text you report is kept for review, like any other report). This screen stays available even when the feature is off. A note you edited or wrote yourself is never changed automatically. When you delete a child, that child’s notes are deleted too; when you sign out, notes are removed from this device (they stay in your account). If you have an account, deleting a note leaves only an empty marker on the server that tells your other devices it was deleted. When you delete your account, notes are removed from our servers entirely, and exporting your data includes them.
• Retention: Notes age out and are deleted on their own: lasting context and notes about approaches that worked or did not work 365 days after they were last updated, event notes after 120 days and last-topic notes after 30 days. Notes you write yourself stay until you delete them. The number of notes per child is limited; when a type is full, the oldest automatic note of that type is deleted. Expired notes are cleared when you open the app.
• A deleted note can come back: We do not keep the text of a deleted note as a “never save again” list. If you tell the coach the same thing again in a new conversation, the same note may be written again.
• Turning it off: You can turn memory off at any time with the switch on the What the coach remembers screen. While it is off, no notes are drawn from your conversations and no notes are sent to the AI; your existing notes are not deleted, and you can keep viewing and deleting them. We can also stop the feature on the server side; you can still see and delete your notes then.

Why we process it

Service providers

• OpenAI — the relevant text is sent through our own secure server to generate answers, stories and games, and to group the story topics parents type.
• Analytics and crash reporting services — for app stability.
• Apple App Store / Google Play — subscriptions and payments.

Where data is stored and international transfers

Retention and deletion

Security

Children’s privacy

Your rights

Changes

Contact