Support
Parental AI
Browse frequently asked questions below. If you can’t find an answer, write to support@ambersf.com — we usually reply within 1–2 business days.
Do I need an account?
No. You can use Parental AI without an account; the app works with an anonymous identifier. If you like, create one with Apple or Google: your child profiles, conversations, saved stories and games and Small Steps plans then come back on a new phone or after reinstalling.
Is the advice professional advice?
No. Content is generated by AI, may contain errors and is for general guidance. For concerns about health, development or behavior, talk to a professional. You can report an inappropriate reply with "Report" in the chat.
What is Small Steps?
Tap "I'll try this" under a coach reply and the advice becomes a plan with 1–3 steps. You choose when we check in, note how it went, and think through the next step with the coach.
Can I add more than one child?
Yes. One child on the free plan, up to six with Pro. Conversations, saved content and plans stay separate for each child.
Can stories be read aloud?
Yes. Tap "Read aloud" on a story. The settings button lets you pick the voice, speed, a sleep timer and a sleep mode that dims the screen. Reading uses your device's system voices; for a more natural voice, download an enhanced one on iPhone in Settings > Accessibility > Spoken Content > Voices. Reading continues when the screen locks.
What's free, and what does Pro add?
You get a set number of chats, stories and games each day, renewed daily. Read-aloud, saving and Small Steps are free. Pro gives unlimited chats, stories and games under a fair-use policy, six child profiles and three active plans per child.
How do I cancel my subscription?
Subscriptions are managed by the store. iOS: Settings > Apple Account > Subscriptions. Android: Google Play > Subscriptions. Deleting your account does not cancel the subscription.
How do I restore my purchase?
On a new phone, sign in with the same Apple Account or Google account, then tap "Restore purchase" on the Profile screen.
How do I export or delete my data?
With an account, go to Profile > Account to export everything or permanently delete your account and its server data. Without an account, your data stays on your device and deleting the app removes it. To have anonymous server records removed, write to support@ambersf.com.
Does it work offline?
Generating chats, stories and games needs an internet connection. Saved stories and games stay on your device.
Have another question? Tell us the app name and your device and we can help faster.
support@ambersf.com